RETURNS AND EXCHANGES
USA DELIVERY TIMES: 1-8 business days / flat rates
CANADA TIMES: 1-10 business days / flat rates
WORLDWIDE DELIVERY TIMES & COSTS : 1-20 business days / flat rates
Each item is handcrafted so we strictly quality controlled it and checked for any faults before it is dispatched to customers. If, however the order wasn't in accordance with your expectations, we may exchange it.
If so, please send us an email at margot (at) balencyoga.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Our exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be new, unused and in the same condition that you received it. It must also be in the original packaging to ensure they are adequately protected in transit. Returns that are damaged, soiled or altered may not be accepted. There is no charge to exchange items, however all exchanges are based on stock availability. Refunds are non applicable.